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Frequently Asked Questions
We’re purpose-built for plastics and polymers distributors. From resin batch tracking to cut-length orders and spec-based pricing, everything is designed around your business — not adapted from generic software.
We were founded in 2019, and we’ve spent the last several years building ERP solutions specifically for distribution industries — with deep focus on plastics, polymers, and packaging.
Yes, we offer live, tailored demos based on your workflows — not canned walkthroughs. You’ll see how the system handles your exact scenarios.
It’s tailored to you — we’ll walk through your real workflows: inventory, quoting, order management, dispatch, and reporting — all from a plastics distributor lens.
Our senior product consultants, who understand both ERP and plastics distribution operations, lead every demo.
Definitely. We automate quoting, PO creation, shipping documents, batch traceability, follow-ups, and reporting — freeing your team from spreadsheets.
Yes. You can handle special cuts, color specs, lot numbers, resin grades, and customer-specific tolerances — all within the platform.
Yes. We encourage teams from sales, operations, finance, and warehouse to attend. We’ll tailor the flow to match.
Most customers go live in 4–8 weeks, depending on the modules selected and the state of your current data.
Yes. From kickoff to launch, our team guides you every step of the way — with training for every department and role.
Yes. You can manage multiple locations, assign user roles, and track inter-branch stock and transfers in real time.
You fully own your data. If you choose to exit, we’ll provide a structured data export with no lock-in penalties or delays.
Yes. For qualified customers, we offer a sandbox environment configured to your workflows — so you can evaluate with confidence.
Yes. We offer clear, role-based monthly pricing with no hidden fees. You’ll receive a full quote based on users, volume, and modules selected.
You can add users, locations, SKUs, or even verticals — with no disruption to operations or historical data.
Yes. From approval flows and pricing rules to document formats, Pellex adapts to how you already operate.
Yes. Pellex connects inventory, AR/AP, sales, procurement, and reporting into a single dashboard for real-time control.
Yes. We use enterprise-grade cloud infrastructure with end-to-end encryption, regular security audits, and role-based access control.
Yes. Clients typically report 30–60% time savings, improved inventory accuracy, fewer credit notes, and faster quote-to-cash cycles within 3–6 months.
You’ll get a dedicated account manager, ongoing chat/email support, and access to our help center and training library.
2812, 10 Navy wharf Court,
Toronto, ON - M5V3V2
Canada
